FAQ

About Everdine

Who are we?

We know the UK is full of busy connoisseurs - people like you - who appreciate quality food and want to eat well, but who look for convenient options when pressed for time. So we created Everdine, to help you eat well, even when you’ve got a lot on your plate. Everdine is a subscription service delivering vibrant, nutritious meals to your home or office. We believe in flavour-packed food, cooked from scratch using the whole, natural ingredients you would cook with at home - provided you have the skills, time and inspiration! No added free running sugar, and absolutely no artificial preservatives added - we blast-freeze our meals to lock in the goodness and preserve them naturally.

How does Everdine work?

Everdine offers a fully flexible subscription plan of delicious, good-for-you food. You pick your meals from our range of flavour-packed dishes, and we cook them for you, using only the best ingredients - just like you would at home. We then freeze these to lock in the goodness, and deliver them straight to you, insulated with natural sheep’s wool and boxed up in recyclable packaging. Freezing our food means they can keep their spectacular quality for months in the freezer. Then all you need to do is heat, eat, and enjoy, whenever you need them.

Our Food - Ingredients, Freezing, and Heating

Our food and ingredients

We believe in feel-great food. This means using real, whole ingredients - just like the ones you would use at home - and cooking flavour-packed, vibrant meals from scratch. At Everdine, we are all about striking a balance between nourishing your body and satisfying your tastebuds. This means making sure each meal has the perfect balance of micro- and macro-nutrients (protein, carbohydrate, and healthy fats) and never using any free sugars, excessive salt, or chemical nasties. One thing we are very serious about is never adding artificial preservatives to our meals. We do occasionally include “kitchen cupboard ingredients” (so-called because they are similar to the ones you would have at home) such as sun-dried tomatoes, kale pesto, chilli chipotle or soy sauce, in order to give you the very best taste possible. They are by all means good and healthy to eat, but we should point out that some of them do contain preservatives. Rest assured: we are working tirelessly towards using only additive-free ingredients wherever possible.

Do you use only organic ingredients?

We love organic food, and we’d love to use it in all our meals. Unfortunately, sourcing only organic ingredients would currently push up our ingredient costs significantly. This would make our meals much more expensive than they are at the moment. We care about making healthy eating accessible to all and everyday-affordable. Rest assured: we have very strict requirements that must be met before we would consider using any ingredient in the meals we create and cook for you. Thanks to our excellent supplier relationships, we are able to source the highest-quality ingredients and know everything about their origin and the production processes. All of our fish is sustainably sourced in the EU, our beef is British, our pork is from a farm in the Yorkshire dales and all of our chicken comes from the EU as well. We also hold the highest grade for the BRC (British Retail Consortium) Global Standard for Food Safety. We even employ independent auditors, to show up when we least expect it to check we are meeting the very high standards we set ourselves.

Why do you freeze food?

To lock in the goodness and avoid the need for artificial preservatives - as simple as that! When a meal has been cooked, the nutritional value starts deteriorating immediately. Chilling slows this process down, but doesn't stop it - with freezing, it's different. The process of deterioration is halted (almost) completely. That's why we blast-freeze your meals right after cooking, when they are still at their very best, retaining as many of the nutrients abundant in our high-quality ingredients as possible. Freezing also means there’s no need for artificial additives or preservatives, PLUS it gives you the greatest possible flexibility. You can stock your freezer with delicious, good-for-you food, ready for whenever you need it.

Do you use any preservatives in your food?

We do use some “kitchen cupboard ingredients” in our food - such as soy sauce and sundried tomatoes - so it is possible preservatives are included in these. Rest assured, however, that we add no artificial preservatives ourselves - once ingredients arrive in our kitchen, it’s all natural, all the way.

Are your meals microwave only?

No! All of our meals can be heated up in either the microwave or the oven, simply check the pack of each meal and follow the cooking instructions.

Can I order Everdine box if I have any food allergies?

While we do not have a range of specifically allergy-friendly meals - many of our meals are free of various major allergens, and you will find these listed on the menu page by clicking on and checking each meal you are interested in. If you have further questions about any specific allergens, please do get in touch on hello@everdine.co.uk, via the chat function on the website, or call us at +44 114 303 1613.

Ordering with Everdine

How can I place the order?

To start, build your box with the meals you want - from as few as 4 to as many as you like! You then select how often you would like to receive deliveries, which can be every 1,2,3 or 4 weeks. Before each delivery you will receive an email and a text message reminding you of your upcoming delivery and giving you the opportunity to change your meals or skip your delivery with just one click. By default, you will receive the same selection of meals in each delivery - however, you can always and easily change your selection in your account. There is never any danger of getting meals you did not pick yourself! Once you have selected your delivery frequency and your meals, you will need to enter your shipping, billing and payment details - be sure to add delivery instructions if you would like your box to be left in a safe place. Our sheep’s wool insulation means that your meals can stay frozen until 6pm on the day of delivery, provided your safe space is cool and dry. Then all you have to do is wait for your feel-great food to arrive on your doorstep.

Can I set up two people to one account?

No, unfortunately this is not currently something we offer. If you are ordering for two of you, we recommend increasing the number of meals you receive per delivery. You may want to make sure you have enough portions of each meal you’d be likely to fight over…

Will I get everything I can see in the pictures?

Our food photos are there to show you exactly what to expect. Every component you see in the picture is what you will find in your box - no more, no less - although we do recommend you season to your liking. Each box contains one generous portion, suitable for one person with a healthy appetite. The only thing we won’t give you… is cutlery.

How many meals can I order?

As few as 4 or as many as you like!

Selecting meals

Can I customize my box?

Yes, you can. You are in full control. Simply log in to your account from the top-right corner at www.everdine.co.uk. You can easily swap meals in and out before the order deadline (Monday 11:59pm) of your next delivery. If you are really excited about a particular meal you can even select it multiple times! If you do not change your meals or box size, you will get the same as you did for your last order - so you never need to worry about getting something you don’t like. Also, we try to have our full range available at all times, so you should always be able to get your favourite meals delivered.

Can I change my meals after I have placed an order?

After you place your order you have the option to log into your Everdine account and swap meals in and out of your box - as long as it is before the order deadline (Monday 11:59pm). After the deadline, we will be busy preparing your delivery, so it will be too late to make changes. You will, however, be able to make and save changes for any future deliveries.

Can I select a meal more than once?

Of course! This is your food, your way, so if you are really fond of any particular meal you can order it as many times as you like.

Do you do vegan, gluten-free or dairy-free meals?

In any and all cases: Please refer to the lists of ingredients and allergens for every meal you are interested in. These can be found online for each, as well as on the back of the packaging. We have a range of meals that are in line with a vegan diet EXCEPT for our use of honey as a natural way to sweeten our meals. Some of our meals are made exclusively without gluten-containing ingredients. As we take the health and dietary needs of our customers extremely seriously, we are currently undergoing a thorough investigation of the processes in our kitchen to check whether we are legally allowed to claim that our meals are “gluten-free”, as the regulatory requirements are very strict. The same principle applies to “dairy-free”, as some of our meals are made exclusively with no dairy-containing ingredients. We must alert vegans to the fact that we insulate our food using natural sheep’s wool. We are looking for alternative eco-friendly ways to insulate our boxes, and will inform you once these are available.

Payment

How much does shipping cost?

Up to 9 meals it is £3.95. For 10 meals or more, it’s absolutely free!

What forms of payment do you accept?

We accept all common credit cards and debit credit cards as well as PayPal.

Are my payment details secure?

To offer you various payment methods, and to ensure the highest standards of security and stability, we partner with Adyen, a third-party secure-payment provider. Adyen hold all customer card details and facilitate payment processes for Everdine. Everdine itself does not get access to your full credit card information. You can read more about Adyen at www.adyen.com. Please also check our Privacy Policy for more details.

Can I change my payment method / card I use for Everdine subscription?

Yes, you can. Simply login to your account and head to “Manage Subscription”. Scroll down to “Payment Method” and click “Change” on the right-hand side. Update your details and click “Save”.

Storage and preparation

How should I store my frozen meals?

In the freezer! Be sure to pop them in as soon as possible, and absolutely on the same day as delivery. The "best before" date shown on the label only applies if these instructions are followed. Any meals stored in the fridge must be eaten within 24 hours.

I will be out on the day of the delivery, how long will my food stay frozen?

Thanks to our eco-friendly sheep’s wool insulation, your meals can stay frozen until the end of the working day, as long as your designated safe space is cool, dry, and out of direct sunlight. They must, however, be put in the freezer on the same day as delivery.

How do I heat up my meals?

Easy peasy. Meals can be heated in the microwave or the oven, and each has clear, easy-to-follow instructions on the sleeve. Follow these to-the-letter and you will have delicious, healthy food ready in no time.

What should I do if there is a problem with my meal?

If, for some reason, you are not 100-percent satisfied with your meal or the way it has arrived, please let us know! Send us an email at hello@everdine.co.uk or give us a call at +44 114 303 1613 and we will do our best to find a solution for you.

Can I also defrost my meals before heating them up?

For the best possible results, we recommend heating our meals from frozen. Meals can be heated from chilled, if they have defrosted thoroughly. Please check the back of the pack for heating instructions from “chilled”. Meals must be eaten within 24 hours of defrosting.

What is the shelf-life of your meals?

Thanks to the power of freezing, our food will retain nutrients and taste great for months. Within this time we can guarantee that your food will be delicious, good for you, and safe to eat. Check the boxes for more information.

Packaging

Is your packaging microwave/oven safe?

Yes, we use only microwave- and oven-safe containers. All trays (including the film sealing the tray) are safe to put in the microwave or oven, as long as you follow the precise heating instructions on the sleeve of each dish. Please be careful to remove the cardboard outer sleeve before placing the tray in the microwave or oven.

How does the food stay frozen during delivery?

Our food is packed under arctic conditions at around -25° C. We then add dry ice (which can be as cold as -78° C) and insulate the boxes with biodegradable Woolcool™ - made from sheep's wool. This keeps your food perfectly frozen until at least 6pm on the day of delivery.

The box my food was shipped in is severely damaged. Is it still safe to eat the food?

No. If the box is severely damaged (e.g. torn) or opened we recommend you do not consume the meals. The same applies to damaged trays. In those cases, we can no longer ensure that the food is safe to eat, and recommend that you dispose of them - better safe than sorry. Should this happen, we apologise unreservedly for the inconvenience and we ask that you get in touch at hello@everdine.co.uk (ideally with a picture of the damaged box/trays) or give us a call at +44 114 303 1613. We will do everything we can to resolve this issue as quickly as possible. However, slight scratches or dents to the surface of the outer box is something that can happen during delivery. Please use your own good judgement: if the individual meal packs inside are undamaged and still perfectly frozen, and you put the meals in a freezer before the late evening on the day of delivery, your food will be safe to eat.

Is the food packaging material eco-friendly?

Yes, almost all of it is. We work hard to make sure our packaging is recyclable (approx. 95% is), biodegradable, and made from recycled materials wherever possible. The box and wool liners (after removing the plastic covering) are biodegradable. All the other materials are recyclable except the film inside the tray. Simple.

Delivery

Where do you deliver?

Currently we deliver to 93% of the UK mainland. We plan to expand our delivery area in the future and, if you would like for us to go ahead with this, feel free to send us an email on hello@everdine.co.uk. The more interested people there are, the faster we’ll do it!

What time of the day will the courier deliver my meal?

Deliveries normally arrive between 9am and 12pm - and you will get an email on the day to let you know a precise 1-hour slot. Occasionally, the courier may deliver as late as 1pm. Unfortunately, you cannot choose the slot when you would like your delivery to come, nor can we currently deliver at a different time of day.

What are your delivery days?

We deliver Thursdays, Fridays, and Saturdays - but we are looking to expand this.

Do I have to be at home / office to accept my delivery?

Not at all! If you are out when your delivery arrives, your box will be left at your designated "safe place" (you tell us during the checkout process under “delivery instructions” and can change it on your account at any time). If you do not specify one, the courier will try to find a suitable spot. Just be sure to pop your meals in the freezer as soon as possible when you get back. You can change your “delivery instructions” at any time - as long as it is before Monday 11:59pm on the week of your delivery. Simply log into your account to change your address or update your safe place.

When I place an order with Everdine, how often do I get deliveries?

That is entirely up to you! You can set your delivery at every 1, 2, 3 or 4 weeks - whatever suits your needs - and you can update or change your delivery frequency at any time (as long as it is before the deadline of Monday 11:59pm on the week of your delivery) as well as skip as many deliveries as you like.

Can I change my delivery address?

Of course! You can easily change your delivery address by logging into your account and make the changes under "My Profile". Click the edit button on the right top corner and make the relevant changes on shipping and billing address. The deadline for this is Monday 11:59pm prior to your delivery day, after this deadline has passed we will be unable to change your delivery address ahead of that week’s delivery.

What if I signed up but did not get the box?

We always make sure to inform you when your box should be expected. Once you have signed up and ordered, you will receive a confirmation email stating when your box is due. If, for any reason, you have not received your box, please make sure to contact us as soon as possible at hello@everdine.co.uk, at +44 114 303 1613 or use our chat on the home page, and we will do what we can to sort it out as soon as possible.

Promotion

What should I do if my discount code doesn't work?

First be sure to double-check that you have entered the discount code correctly. Typos can easily sneak in. Then check the small print - some of our offers are only available for a set amount of time. If it still isn’t working, send us an email at hello@everdine.co.uk, call us on +44 114 303 1613 or use our chat on the home page, and we’ll sort it out in a jiffy.

Do you have a refer-a-friend program?

You bet we do! If you refer a friend we will not only give your friend the chance to try our great food at a reduced price, we will also deduct £30 from your next box! Just follow the link here and tell your friends about our great meals.

How can I apply my discount code to my order?

In some cases, your discount will automatically be applied when you follow a link. If that is not the case, you can apply your discount code in the final step of the checkout. Just before you purchase the box, press “Enter Voucher Code” and a box will appear. After you have entered your discount code, press “Apply”.

Press and Influencers

I’m a blogger or influencer and I would like to write a review/try your food.

Excellent! We’re so pleased to hear you are interested in giving our feel-good food a try! Please drop us an email at hello@everdine.co.uk and we’ll make sure your message gets to the right person.