FAQ

About Everdine

Who we are?

Everdine is a subscription-box service of gourmet yet clean meals delivered to your home or office on weekly basis. We believe in clean eating and shun artificial flavours and processed foods. We focus on the positive goodness of the best ingredients. We think eating clean should not compromise the delight. Our chefs trained in Michelin-starred restaurants and keen on creating delicious and clean dishes that will surprise you and won’t be harmful for your wallet. Your time is precious for us. Our meal plans are delivered every week and contains curated selection of exciting and wholesome heat-to-eat meals which can be ready in less than 10 minutes.

How Everdine works?

Everdine offers 8 or 12 wholesome and clean meals subscription plans which are delivered on weekly basis. Our meals are cooked by our chefs trained at Michelin-starred restaurants. They curate delicious, wholesome and nutritious meals. Our meals are frozen down straight after cooking, locking in all the goodness and freshness. We then, deliver the meals to your doorstep, in recyclable boxes. Our freezing technique enables our meals to stay in a spectacular quality at the heart of your freezer. It takes only about 10 minutes in a microwave to get our heat-to-eat dishes ready.

Ingredients, and freezing and microwaving food

Our food and ingredients

Clean eating is about eating real food cooked from scratch and using the freshest and best ingredients. At Everdine, we are all about striking a balance between nourishing your body while at the same time satisfying your taste buds. One thing we take extremely seriously is that we would never add any artificial preservatives to our meals ourselves and always try to source as clean as possible. However, we occasionally include ingredients such as sun-dried tomatoes, kale pesto or chilli chipotle, in order to give you the very best taste you would expect and deserve. These ingredients are often called “kitchen cupboard ingredients”, as they are the same as the ones you may have in your own kitchen. They are by all means good and healthy to eat. However, we should point out to you that some of them do contain preservatives. Rest assured: We are working tirelessly towards only using additive-free ingredients whenever possible, and we will continue to make your eating experience the cleanest it could possible be.

Are you only using organic ingredients?

While we love organic foods, we feel that using only organic ingredients would limit the creativity of our chefs - unfortunately, not everything we would like to cook for you is easily available organic. That does not mean that we are lax with our standards - quite the opposite. We have very strict requirements that have to be met before we would consider using ingredients in the meals we create and cook for you. Thanks to our excellent supplier relationships, we are able to source highest quality ingredients and know everything about their origin and the production processes.

Why do you freeze food?

Freezing food offers a lot of advantages over fresh food, if done the right way and using the best ingredients. When a meal has been cooked, the quality starts deteriorating immediately - slowly, but steadily. Chilling food slows this process down, but doesn't stop it. With freezing, it's different. The process of deterioration is halted (almost) completely. That's why we use cutting edge technology to blast-freeze your meals right after cooking when they are still at their very best. That way, we lock in all the goodness, so you get the most of those nutrients abundant in the high-quality ingredients we use. It also means, we don't need to add any artificial additives or preservatives, keeping your food clean as it should be. Frozen food also has shipping advantages. It means we can save on carbon emissions and packaging materials, because we can ship your meals to you in only slightly bigger two-week boxes rather than in one-week boxes. Also, it means less hassle for you, as you have to handle fewer deliveries. Frozen food also gives you the greatest flexibility. It allows you to balance out weeks when you need more Everdine meals with weeks you need less more easily than more "static" one-week boxes would. It also means that you can remain spontaneous about when to eat your meals - if your plans change, you don't need to throw out food any more, knowing that frozen food keeps great much longer than fresh food would. Better for keeping the food nutritious, better for the environment, less waste, more flexibility - in short: We love frozen food!

But clearly, microwave food is bad by definition, isn't it?

It's time to clear up some very persistent urban myths around this topic. Research by Harvard University points out that "The cooking method that best retains nutrients is one that cooks quickly, heats food for the shortest amount of time, and uses as little liquid as possible. Microwaving meets those criteria. [It] keeps more vitamins and minerals than almost any other cooking method." Why is it then that microwaving food, according to conventional wisdom, is supposedly "bad" for you? Much of that is linked mostly to three aspects often associated with traditional microwave meals: low-quality ingredients, artificial additives and preservatives, and non-microwave-suitable plastic packaging. That is why we at Everdine address these concerns head-on: We use only best ingredients, we do not add artificial additives or preservatives to the ingredients we use, and we use cutting-edge packaging that is absolutely safe to use for heating up in a microwave (or oven, for that matter). The microwave is a spectacularly convenient invention, and when putting good microwave-suitable food in the right containers into it, there is few ways in which to heat up meals in a more nutrient-preserving way.

Can I order Everdine box if I have any food allergy?

Unfortunately, we don’t offer an allergy friendly meal plan yet, and our meals may contain allergens. You can find the information about specific allergens on the product detail pages. Just click on the respective meals on the website while making your selection - the allergens list is right below the ingredients.

Ordering with Everdine

How can I place the order?

First, decide on the plan size of our meat or vegetarian options at the homepage. On the next step you you will be able to see meals selection for your order: rely on our chefs’ weekly recommendations or modify the meals to your choice by clicking on “Change Meals”. After finishing with the menu, you will need to enter your shipping, billing and payment details. Don’t forget to add delivery instructions in case you would like your box be left near your door as close and safe as possible. Wait for the box being delivered and enjoy your clean and delicious food.

Selecting meals

Can I customize my box?

Yes, you can. Just log in to your account from the top right corner at www.everdine.co.uk. You can easily swap meals in and out of your next box(es) before the respective order deadline (Monday midnight) of your next delivery (Saturday).If you are really excited about a particular meal you may even select it multiple times. Only keep in mind that the number of meals you select has to align with your box size. But even that doesn't need to stop you: Simply switch to a different size or plan altogether in your account online. We encourage you to let our chefs surprise you. Every week they put together their recommendation of meals they are most excited about. This ensures you get the latest and greatest out of our kitchen and some built-in variation - without lifting a finger. If you don’t make any changes before the order deadline for your next delivery, you will receive the chefs’ selection. It's never been easier to try out something new. Much recommended! :)

Can I change my meals after I placed the order?

After you placed your order you have the option to log into your Everdine account and swap meals in and out of your box. If you are really keen about a particular meal you can order it multiple times. Only keep in mind that the number of meals you choose has to add up with your box size.

Can I select a meal more than once?

Every week our chefs put together the meals they are most excited about. If you don’t request any changes to your menu you will get the chefs’ selection. If for any reason you are not happy with the selection, you have the option to log into your Everdine account and swap meals in and out of your box. If you are really fond about a particular meal you are even able to order it multiple times. Only keep in mind that the number of meals you choose has to align with your box size.

Does the menu change every week?

Yes, in most weeks it does - ever so slightly or completely. Our menu is hand-crafted by our chefs and inspired by their creative genius as well as the latest clean-eating trends. If you would like to make changes to the selection, you have the option to log into your account from the top right corner at www.everdine.co.uk and swap meals in and out of your box(es) before the respective order deadline (Monday midnight) of your next delivery. If you are really excited about a particular meal you may even select it multiple times. Only keep in mind that the number of meals you choose has to align with your box size. But even that doesn't need to stop you: Simply switch to a different size or plan altogether in your account online.

Payment

How much does shipping cost?

Nothing. It's free!

What forms of payment do you accept?

For now we accept all common credit cards and debit credit cards as well as PayPal. In the near future we are also planning to introduce further payment methods to make your life even more comfortable. If you want to get notified about new developments please subscribe to our newsletter.

Are my payment details secure?

To offer you various payment methods and simultaneously to ensure highest standards of security and stability we partner with Adyen. Adyen is a third-party secure-payment provider. Adyen holds all customer card details and facilitate payment processes for Everdine. You can read more about Adyen at Adyen.com. Please also check our Privacy Policy for more details.

Can I change my payment method / card I use for Everdine subscription?

Yes, you can. Simply login to your account and change your card details on "My Payment Method". Press the "Edit" button on the top right corner to make these changes.

Storage and preparation

How should I store my frozen meals?

After arriving at your designated address, your meals should be put in a freezer as soon as possible, but no later than on the same day. The "best before" date shown on the label only applies, if these instructions are followed. Meals stored in a fridge can be consumed within 24 hours. Thereafter, they should not be consumed any more. The food may not be stored outside a fridge or a freezer.

How do I heat up my meals?

Easy peasy. Every meal has its own heating instructions printed on the sleeve. Simply follow those for best results. Easy. For best results, we generally recommend heating meals up from frozen, and in most cases in a microwave. There are some dishes that are best heated up in an oven.

What should I do if there is a problem with my meal?

If for some reason you are not 100 percent satisfied with your meal or the way it has arrived, please let us know! Send us an email at hello@everdine.co.uk or give us a call at +44 114 303 1613 and we will do our best to find the best solution for you.

Can I also defrost my meals before heating them up?

For best results, we generally recommend heating meals up from frozen. However, meals can also be heated up from chilled, having thawed thoroughly. It is important to note, however, that meals should be consumed within 24 hours after having been taken out of the freezer and placed in the fridge.

You ship your meals frozen. Why do they "only" keep for several weeks rather than several months?

While frozen food in some cases still is safe to eat even past its respective "best before" date, the quality and taste of the food starts suffering much sooner than that. Therefore, we prefer to put a "best before" date on your meals where we know with certainty that your food will not only be safe but also delicious to eat. We are hopeful that a shelf life of still several weeks and the option to pause the subscription at any time should nonetheless make it easy for you to always have great food in your freezer while avoiding food wastage of any sort.

Packaging

Is your packaging microwave/oven save?

Yes, we use only microwave safe containers. All trays (incl. film sealing the tray) are safe to put into the microwave or oven (microwave heating is recommended for most dishes - check heating instructions), as long as you follow the precise heating instructions on the sleeve of each dish, respectively.

Does the food keep frozen during delivery? If yes, how?

Yes. The food is packed under arctic conditions at around -25° C. We add ice gel packs to the box that are even colder (around -30° C). Finally the box is insulating using bio-degradeable Woolcool (TM) made from sheep's wool and therefore environmentally friendly. Since we use couriers that deliver overnight, the food arrives at your doorstep frozen. Not being home or at your working place (in case you chose office delivery) when your box is dropped at your designated drop-off location is not a problem. However, it is a strict requirement that you put the meals into a freezer on the day of the delivery. The only exception are meals that you intend to eat within 24 hours after delivery. Those may be kept in a fridge (if no freezer space available) until you heat them up as per their heating instructions from chilled.

The box my food was shipped in is severely damaged. Is it still safe to eat the food?

No. If the box is severely damaged (e.g. torn) or opened we recommend you do not consume the meals shipped in the box in question. The same applies to damaged trays. In those cases, we cannot ensure anymore that the food is safe to eat, and therefore recommend that you dispose of the meals in question - better safe than sorry. Should this have happened to your shipment, we apologize for the inconvenience and would be thankful, if you could please send us an email at hello@everdine.co.uk (ideally with a picture of the damaged box/trays) or give us a call at +44 114 303 1613. We will make sure to find the best solution for you.

Some of the food trays are damaged. Is it still safe to eat the food?

No. If any food trays are severely damaged (e.g. torn) we recommend you do not consume those meals. The same applies to severely damaged boxes. In those cases, we cannot ensure anymore that the food is safe to eat, and therefore recommend that you dispose of the meals in question - better safe than sorry. Should this have happened to your shipment, we apologize for the inconvenience and would be thankful, if you could please send us an email at hello@everdine.co.uk (ideally with a picture of the damaged box/trays) or give us a call at +44 114 303 1613. We will make sure to find the best solution for you.

Is the food packaging material eco friendly?

Yes, almost all of it is. We worked hard to make our packaging not only mostly recyclable (approx. 95 percent) and in some cases biodegradable, but in many cases also made from recycled materials. The outside of the box and the wool liners (after removing the plastic covering) are biodegradable. All the other materials are recyclable except the film inside the tray and the liquid in the ice packs (which can simply be drained into your sink). Easy.

Delivery

What area do you deliver?

Currently we deliver everywhere within the UK mainland. We plan to expand our delivery area in the future, and if you would like for us to go ahead with this, feel free to send us an email via contact form. The more interested people are there, the faster we will do it.

At what time of the day will the courier deliver my meal?

We ship your boxes overnight, so that you receive them on Saturday. The deliveries normally arrive between 9am and 12pm, but in some cases the courier may deliver as late as 1pm. If the courier cannot get a hold of you when your delivery arrives, the courier will leave your box at your designated "safe spot" (you tell us during the checkout process and can change it in your account). If you do not specify one, the courier will try to find a suitable spot. At the time when we hand your box over to our courier, you will get an email to inform you that your box has been dispatched.

Do I have to be at home / office to accept my delivery?

No. If you are not home or office when your delivery arrives, the courier will leave your box at your designated "safe spot" (you tell us during the checkout process and can change it in your account). If you do not specify one, the courier will try to find a suitable spot. Please note that it is a strict requirement that you put the meals into a freezer on the day of the delivery. The only exception are meals that you intend to eat within 24 hours after delivery. Those may be kept in a fridge (if no freezer space available) until you heat them up as per their heating instructions from chilled. You are also able to change this information after you have placed your order. Just go to your account and change your address or where your parcel should be left when you do not answer the door.

When I place an order with Everdine, how often do I get deliveries?

Everdine is a subscription service with deliveries every week. If you don't make any changes or pause your subscription, we've got you covered with clean and wholesome meals shipped to you every week. Our chefs vary the menus, so that it never gets boring. The food we ship to you is frozen, which means it stays fresh for longer. Whereas chilled food starts deteriorating right after cooking, frozen food keeps at its best for a long time. This is why we only deliver once a week. This also allows us to make each shipment slightly bigger than a weekly shipment would be. This has substantial advantages for you as well as for the environment: You only need to manage deliveries every other week, and it saves on courier mileage, packaging, insulation, ice packs etc. Also, it gives you greater flexibility, since you can balance out between weeks - in some weeks you may need more of our delicious meals, whereas in other weeks you may cook or eat out. We love that flexibility and continuously high quality that comes with frozen food. And we think you'll love it, too. :-) 

Can I change my delivery address?

You can easily change your delivery address by logging into your account and make the changes under "My Profile". Click on the edit button on the right top corner and make the relevant changes on shipping and billing address. The deadline for this is Monday. Please contact customer service after that.

What if I signed up but did not get the box?

We make sure to always inform you when your box is to be expected. Once you have signed up and ordered, you will be getting a confirmation when your box is due. However, if by any chance, you have not received your box, please make sure to contact us as soon as possible at hello@everdine,co.uk

Promotion

What should I do if my discount code doesn't get accepted?

To ensure that your discount code works properly, keep in mind the following, Please make sure that you enter the discount code correctly. Some of our great offers are only available for a certain amount of time. The discount codes will be invalid after its expiry date so make sure you keep track of it. If you still have problems redeeming your discount code, please send us an email to hello@everdine.co.uk or give us a call under +44 114 303 1613 and we will sort it out in a jiffy.

Do you have a refer-a-friend program?

You bet we do! If you refer a friend we not only give your friend the chance to try our great food at a reduced price, we will also deduct £30 from your next box! Just follow the link here and tell your friends about our great meals.

How can I apply my discount code to my order?

In some cases the your discount will will automatically be applied when you follow a link. If that is not the case you can apply your discount code in the fourth step of the checkout. Just before you purchase the box press Enter Promotional Code and an input box appears. After you have entered your discount code press Apply.